Shipping policy
1. Order Processing Time
Orders are typically processed within 1–3 business days (Monday–Friday, excluding holidays). This excludes pre-orders.
2. Shipping Methods
We offer several shipping options to suit your needs:
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Standard Shipping: once dispatched, delivery timelines may vary — we appreciate your patience.
3. Pre-Orders
For pre-order items, please allow 2–5 weeks from the date of purchase for shipping. A confirmation email with tracking details will be sent once your item has shipped.
4. Shipping Rates
Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your order.
5. Delivery Issues
If your order arrives with missing or damaged items, please contact us within 7 days of delivery. We’ll work quickly to resolve the issue.
6. Address Accuracy
Please double-check that your shipping address is complete and accurate. We are not responsible for delays or undelivered packages due to incorrect address information.
7. Shipping Restrictions
Certain items may be subject to shipping restrictions or unavailable for delivery to specific locations. If any issues arise with your order's shipment, we will contact you promptly.
8. Tracking
You can track your order at any time using the "Tracking" option in the side main menu of our website.
9. Contact Us
For questions about our shipping policy or help with your order, reach out to us at:
📧 mac4our.help@gmail.com